Our Services

As a provider of family caregivers, we consider our philosophy to be the foundation of our values and how we work with families like yours.

Child Care

At Family Matters Caregivers Inc. we believe choosing the right person to care for your children is one of the most important decisions you will ever make. We are a nanny and caregiver placement agency that specializes in customer service. We spend the time listening closely to exactly what the employer and the candidates are looking for. This scrutiny enables us to match clients and applicants successfully.

As working mothers ourselves we understand your children are your most precious gifts. We take our role in helping you find the best possible person to look after them very seriously. All our candidates are interviewed in person and pre-screened by us. When interviewing a potential candidate, we apply the ultimate test: would we feel comfortable leaving our own children with this person? Only if the answer is a confident ‘yes’ do we accept that candidate’s application at our agency.

We realize that our clients are very busy people. We do not waste your time or ours sending you countless candidates to interview. We carefully choose only the applicants who best suit your needs.

If you are thinking of hiring a live-in caregiver, plan ahead. Sponsoring one of our fabulous candidates from Hong Kong can take 9-12 months. This timeframe is predicated on Immigration Canada and the Canadian Embassy in Hong Kong.

Elder Care

At Family Matters Caregivers Inc. we also help families find suitable caregivers for the elderly and disabled. Hiring a live-in or live out caregiver is an excellent alternative to institutionalized care. More and more people are choosing to be independent in their own homes as long as possible. Elderly caregivers can provide help to recovering, disabled, chronically or terminally ill adults who would ordinarily be cared for in a nursing home or hospital. Families are recognizing the benefits of keeping their loved ones at home.

When Family Matters Caregivers Inc. sends applicants for interviews it is important for us to find out as much information as possible about the person requiring care. What special needs does the person have? What will the duties of the caregiver be? Is it strictly a care giving job or does the person also require light housekeeping and meal preparation? Does the caregiver require a nursing or Health Care Aid background? Will medication need to be administered? Is a driver’s license required? The more information we have the better we can try to match up a suitable caregiver.

Our Fees

If you want to begin your search for a nanny or caregiver with Family Matters our initial retainer is $195.00*.  This fee includes a thorough family wants & needs assessment, employer financial ability calculation (as required by Service Canada if applicable) and the mandatory job advertisement posting and monitoring (if applicable).

Our services include but are not limited to the following: a face-to-face interview with applicants (Skype when face-to-face is not possible), reference checking (where available), nanny/caregiver profile, setting up interviews for you with selected candidates, wage & contract negotiation, and a replacement guarantee.



**LIVE IN PLACEMENT FEE (local candidate)$3,495.00
(includes Service Canada LMIA paperwork processing & advertising)

LIVE IN PLACEMENT FEE (sponsoring from abroad) $3,495.00
(includes paperwork processing for Citizenship & Immigration)

(Ideal for those who have already found a nanny that is already in Canada and require assistance processing the LMIA paperwork.)

***PAPERWORK PROCESSING ONLY FEE FOR OVERSEAS SPONSORSHIP $1,495.00 (Ideal for those who have already found a nanny who is overseas and requires assistance processing the paperwork for Citizenship & Immigration).

ELDERCARE TEMPORARY PLACEMENT (up to 4 months): $295.00 per week for first week
$195.00 per week for next 11 weeks
(Over 4 months is considered a full placement and will be subject to full placement fee as listed
in above fee schedule)

Prices do not include HST.
* Retainer amount is non-refundable.

**$1000 Service Canada fee not included

***No retainer is charged for this service