Appreciation

We were extremely pleased with the service we received from Family Matters. The big advantage of Family Matters is, unlike other agencies we considered, Tova Rich actually personally interviews the prospective caregivers and is able to provide concrete feedback about them. Phone interviews cannot compare to a personal interview. We are thrilled with our nanny and very grateful to Family Matters for finding her for us. We would have no hesitation recommending Family Matters to any one in search of a live in caregiver.

– Jacquie & Nabil

Thank you Tova for the wonderful job you did in helping us find Nympha.  She has only been with us for just over 4 months but has already become part of our family.  Jessie and Jacqueline love her and she has made our life so much easier.  We have already referred some of our friends to you and will continue to do so.

– Jenn & Jack

I would highly recommend Family Matters.  Tova Rich along with Michele runs a fantastic business with superb customer service and customer care.  We really appreciate it.  I am someone who upholds high expectations and have been impressed throughout the whole process.  Thanks again.

– Lindsay Lonergan

The professionalism and attention to detail on the part of Tova and Michelle is nothing short of amazing. They took care of everything from start to finish and were in constant contact with us throughout. We were presented with a number of resumes and photos and got to interview the prospective nannies via skype and phone. Tova even picked them up from the airport. Best of all, she followed up days later to see how things were going. Tova and Michelle have also been there for us when we’ve had questions regarding employment issues and expectations. I would highly recommend Family Matters to anyone looking for a nanny or caregiver.

– Marc Gordon & Natalie Abbott

Hiring a nanny was a new experience for us and Michele Goldenberg of Family Matters helped us through this new process.  She also advised us on all the things we needed to do to smooth the transition of having a new care giver live in our home and care for our child using our standards.  She continues to advise whenever any issues surface with our caregiver.  If it weren’t for the caring and professional services of Family Matters, hiring a live in care giver would have been a completely different experience, one similar to the negative stories I often hear from other moms with strangers looking after their children and home.  We also had the added relief of knowing that the Family Matters team personally interviewed our caregiver before we sponsored her.  We felt confident about the new care giver that we would only meet after she arrived to work and live in our home.  The care giver we hired, thanks to Family Matters has been an added blessing to our home.  She has genuinely cared for our baby over and above her required job description.  I intend to continue using Family Matters and I have refer erred them to colleagues, family and friends.

-Ana Pereira

Family Matters was fabulous in helping us find our amazing nanny Carmen. Michele knew exactly what I needed and Carmen has been a wonderful addition to our family—she loves our daughter, and our daughter loves her! Thank you to both Michele and Tova for finding the perfect person for the most important job on earth—caring for our precious bundle.

– Molly Finlay & Sam Robinson

Hi Tova, I just wanted to send you a quick note to let you know that we are so happy with Arlene.  You really did a great job in finding her.  It was really important to Sean and myself that you interviewed her personally in Hong Kong.  We were really nervous about hiring a nanny but your experience and process put us at ease.  A million thanks.  

-Terry O’Neill

Our experience with Tova and Michele and Family Matters has been super. Michele provided excellent support for us during the nanny sponsoring process, especially when the due date for our second baby was fast approaching and our nanny still hadn’t arrived. When our son was born (our first was only 20 months old) and the nanny we sponsored still hadn’t arrived we thought we were in a real jam but Family Matters came through in spades. Just days after coming out of the hospital Tova sent us five fantastic women to interview and we were able to hire on the spot. She took care of everything and we’ve never looked back. We have recommended them to many friends who also have nothing but great things to say. The truth is that you can’t be sure what the stumbling blocks will be during the sponsoring process but you can rely on Family Matters to offer incredible support and meet your needs from start to finish. Worth every penny!

– Danielle Adler

Family Matters found us our wonderful nanny Leizel.  From the moment she arrived our kids took to her.  Our son was so happy she knew how to play basketball and the baby went to her right away.  She has now been with us almost 6 months and we couldn’t imagine our family without her.  She has made the transition of going back to work a lot easier.  I am at total ease as I know our children are very well cared for and loved.  Tova, your professionalism is so appreciated.  You really educated us throughout the entire process.  Thank you for finding Leizel.  I have already recommended you to some of my co-workers!

-Roberta Finelli

Michele & Tova have done a top notch job in helping us to find a nanny for our twin boys.  The service they give is very personal and they held our hands from start to finish.  We would recommend them to anybody who is looking to hire a nanny.

Judi & Dave

When it was time for our family to consider getting a nanny we hired Family Matters.  They guided us through the process of finding a live-in caregiver for our 2 young children.  Family Matters provided us with resumes and documentation.  We interviewed a few potential caregivers and selected a person.  The entire process was professional, smooth and humanized.  We hired a caregiver that was wonderful in every way.  We employed her for 3 years.  We consider her to be a member of our family and keep in touch to this day.  I was always impressed that Family Matters had the best interests of both the employer and the caregiver at heart.  Prior to working with Family Matters I had made calls to other agencies selected from the yellow pages.  These agencies openly discussed that you could easily take advantage of caregivers and not to worry about the rules.  So, I am very aware that many agencies do not operate in an upstanding manner.  In the caregiver agency business, following the rules and maintaining the human element is crucial.  Without it, the lives and hopes of people can be destroyed.  I completely endorse Family Matters and I recommend them to friends and family.  They are a professional company with professional, longstanding and caring staff.

-Bev Tuazon

To Ma’am Tova and Ma’am Michele, Sincerely from my heart, I want to convey to both of you my cordial gratitude for all the good things you have done.  How lucky I am that I chose your agency to come to Canada.  Now I have a good future.  I am now a Permanent Resident.  I thanks God the service that you perform.  I’ll be proud to recommend your agency “Family Matters” to all my friends that still in Hong Kong those whosoever wants to come in here.  God bless and again…thank you so much.

-Jane Orina Gracia

Family Matters Agency is by far the most reliable agency I have ever known.  It has been an invaluable asset in allowing me to pursue my dreams.  Michele and Tova has been a tremendous helpers in guiding me to process my application.  They ensured all my queries were answered clearly and accurately.  I am very thankful and happy for what they help me to achieve.

Loilyn Albano

Hi Michelle & Tova, I wanted to send you a very big thank you letter for all that you done for me.  You were very supportive throughout the entire process and this was important to me.  When coming from a foreign country to a place that I have never  been you were a big help. I am lucky that I was able to meet you and I would recommend you and your staff anytime for the future.  I now have a good life and my family is taken care of at home thanks to you.

Richelle G. Ybanez

Hi Michele! First of all, i just would like to thank you for everything….Family Matters is the most dependable agency as far as i know of, they never give baloney’s!!! Especially Michele, she really helped me to find a very nice family to work with here in Toronto. It’s been a year I’ve been working here.  Compared to Hong Kong, there’s really an extreme difference.  You really helped me change my lifestyle.  Thank you so much.

-Joyce Dalit

The fact that there are lots of illegal recruitment agencies, victimizing innocent people of dreaming of having a better life here in Canada, FAMILY MATTERS is the only agency I know I could rely on.  It has given me its all-out-support from the moment I filed my application to the time I got hired by a wonderful family who doesn’t only respect me but also loves and treats me like a real family member.  Thanks to FAMILY MATTERS.  You did a great job and keep helping people achieve their dreams.  I salute you, FAMILY MATTERS, you’re the best.

-Cherrybel Vicente

Family Matters Agency brought a lot of changes in my life.  Without them I am not where I am right now.  Due to their help, in finding sponsors for me to come to Canada I was able to do a lot of things.  I was able to help my family financially generously because of the salary I earned compare to where I was before.  Family Matters is proven and tested already as a one of the best agency for care-givers here in Canada and Hong Kong.  I salute for the job well done Family Matters.  Thank you, thank you!

-Arlene Belen